Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: 24 September 2026
This policy sets out the shipping and delivery arrangements for orders placed with Raïsha, operated by RAZALAE.
1. Delivery areas
Raïsha delivers orders to the geographical areas offered during checkout.
The destinations currently available are shown when you enter your delivery address.
If no delivery option is offered for a particular address, we are currently unable to ship the order to that destination.
2. Delivery costs
Delivery costs depend, in particular, on the destination, the selected delivery method and, where applicable, the characteristics of the order.
The exact delivery cost is communicated to the customer before final confirmation and payment of the order.
Any free delivery offer is subject to the conditions displayed on the website at the time of ordering.
3. Order preparation
Once payment is confirmed, the order is prepared for dispatch.
The customer receives an order confirmation at the email address provided when purchasing.
Tracking information may also be provided upon dispatch where tracking is offered by the carrier used.
Preparation times may be affected by weekends, public holidays, promotional periods or periods of high activity.
4. Delivery times
The delivery period or date applicable to the order is communicated to the customer during checkout in accordance with applicable law.
Delivery times displayed by carriers may be estimates where this is indicated.
Raïsha takes the necessary steps to deliver within the period announced when the order is placed.
5. Delivery delays
In the event of a delivery delay, the customer benefits from the rights provided by the French Consumer Code.
Where the trader has not delivered the goods on the announced date or within the announced period, the consumer may, under the conditions provided by law, ask the seller to deliver within an additional reasonable period.
If delivery does not occur within that additional period, the consumer may terminate the contract in accordance with applicable regulations.
In certain circumstances provided by law, particularly where the delivery date or period is an essential condition of the contract, the consumer may have specific rights without an additional period being required.
To report a delay:
6. Delivery address
The customer must carefully check the information entered when ordering, including:
first and last name;
address;
postcode;
city;
country;
any additional information needed for delivery.
Raïsha cannot be held liable for consequences directly attributable to incorrect or incomplete information provided by the customer, subject to applicable mandatory legal provisions.
If you notice an error after confirming your order, contact us immediately at:
We will try to amend the information where the order has not yet been dispatched and this remains technically possible.
7. Order tracking
Where a tracking number or link is available, it may be emailed to the customer after dispatch.
It may take some time for the carrier to update the tracking information.
8. Parcel marked as delivered but not received
If tracking shows that your parcel has been delivered but you have not received it, we recommend first checking:
the delivery address provided;
your letterbox;
any delivery instructions or proof of delivery from the carrier;
with anyone who may have accepted the parcel.
Then promptly contact Raïsha at:
We will review the situation and, where necessary, take appropriate steps with the carrier.
This procedure does not limit the consumer's statutory rights concerning proper delivery.
9. Damaged parcel
We recommend checking the condition of the parcel and products upon receipt.
If a product is damaged, contact us as soon as possible at:
To help us process your request, you may include:
your order number;
a description of the problem;
photographs of the parcel;
photographs of the relevant product.
This procedure helps us process your case without limiting your rights, including those arising from the statutory warranty of conformity.
10. Parcel returned to sender
A parcel may be returned to the sender if it could not be delivered or collected in accordance with the carrier's arrangements.
When we receive a returned parcel, we may contact the customer to determine the appropriate solution in light of the circumstances and applicable rights.
11. International delivery
Where delivery to a country outside the European Union is offered, the order may be subject to customs formalities, import taxes or other charges applied in the destination country.
Where such charges are legally payable by the recipient and are not included in the price paid to Raïsha, they may be requested separately by the relevant authorities or parties.
As customs rules vary between countries, customers are advised to consult their country's competent authorities where necessary.
12. Force majeure and exceptional circumstances
Events beyond our control may temporarily disrupt delivery operations, including situations recognised by applicable regulations.
In these circumstances, we will inform affected customers where necessary and apply the relevant legal provisions.
13. Returns
The conditions applicable to withdrawals, returns, exchanges and refunds are detailed in our Refund, Returns and Exchanges Policy.
14. Contact
For any question concerning the shipping or delivery of your order:
RAZALAE – Raïsha
99 avenue Achille Peretti
92200 Neuilly-sur-Seine
France
Email: contact@raisha.fr
Please include your order number to help us process your request.